Simplifying the complex is what Noesis is all about. The global IT services company provides clients with a one stop shop when it comes to IT solutions, whether that’s cloud, cybersecurity, AI and data analytics, automation or low-code platforms. Launched with the support of IDA Ireland, the company opened its new Centre of Excellence in Dundalk in 2024, creating 30 jobs across various areas and highlighting its commitment to innovation and excellence. The Dundalk facility joins other centres across the globe, in Portugal and Brazil, and the intention is to research new ways of looking at client challenges and investigate trends before they’re presented to clients. The new facility, which complements the Noesis Dublin office, is also a step forward in its broader strategy around enhancing its global reach and impact. “With Ireland at the forefront of IT around the world, it made sense for us to establish a presence here. There is amazing talent in Ireland and we want to harness that talent so we can provide our clients with top level solutions. Exporting our services to other regions is a priority, as is maintaining a high level of service to our Irish and UK clients. The Dundalk facility will allow us to do that,” said Ricardo Batista, Managing Director – UK & Ireland, Noesis.

The services available to clients at the Dundalk Centre of Excellence will help them on their journey towards digital transformation. They’ll enable businesses to be more competitive, speed up delivery and raise the quality of their customer offering. “Research shows that 70% of all software development will include these services by 2025. We’ve recognised that there is tremendous opportunity for growth when it comes to these services in Ireland and we are determined to lead this movement in Ireland. That’s why our new IT Centre of Excellence is a crucial part of our growth strategy.”

For over three decades, Noesis has been providing clients with solutions that help make their business more efficient. The company’s values – efficiency, security, reliability and quality – are the cornerstone of the Noesis operation and the reason why it celebrated 30 years in business in 2024. A strategic mindset has kept the company a step ahead all these years and it’s that type of forward thinking that’s at the heart of the new facility in Dundalk. “Thinking strategically is what we do and it’s what we encourage our clients to do. If you look at what happened to businesses when Covid struck and the strategies they very quickly developed to deal with a rapidly changing business environment, I think that forward momentum has stalled a little. We need to harness that progress again and that’s what we help our clients achieve. We help businesses to be as competitive as possible by implementing smart, efficient solutions that work for them.”

Those solutions, which are all vigorously tested before roll-out, include Cloud & Security – a set of tools that help clients adopt and leverage cloud capabilities and focus on the security of their IT ecosystem. They also include Enterprise Application Integration, which allows clients to connect any application, IoT device, service or datasets in the cloud or on-premises with ease. When it comes to increasing efficiency and agility, simplification of processes is key, says Ricardo. Similarly, enterprise solutions from Noesis add value and the potential to

scale. “Our enterprise solutions help our clients better manage their relationships with customers. Those solutions range from digital signature and CRM to chatbots and they really help improve a company’s operational efficiency.”

Real-time data analytics can help a business thrive. In 2023, research from McKinsey showed that data-driven organisations are 23 times more likely to acquire customers. Noesis provides advanced analytics, data preparation, data discovery, data visualization, big data architecture and machine learning models to help clients streamline processes and maximise profitability. However, gathering the information is one thing; utilising it to your advantage is another. “It’s not just about getting real data. We help clients to transform the data they’ve gathered into actionable insights and really capture that hidden value. That will then help guide the client to make the right decisions, improve operational efficiency and provide a more dynamic customer experience.”

Improving operational efficiency is high up on the priority list for thousands of small and medium sized businesses across Ireland and the key motivator for AI adoption. In late 2024, research found that a significant number of companies were planning to implement AI while more than a third had already done so. The research from Eir Evo found that almost a third of businesses surveyed said AI could cut up to four hours a week from administrative tasks. A further 23% said administrative work could be reduced by more than six hours a week, redirecting spending of up to €5.1 billion. AI solutions from Noesis can deliver process optimisation through consumption forecast, market demand forecast, production forecast, stock optimisation, detection of production failures and predictive maintenance. AI can, says Ricardo, help boost a company’s growth but it must be utilised in the right way. “I think it’s important that businesses look at ethical AI and the data and privacy issues that go hand in hand with it. In 2024, we all lived through an experimental phase of AI. In 2025, I think we’ll progress to a more business-focused version of AI which will be all about cooperation and improving decision-making. We advise our clients to focus on being more responsible around AI and more sustainable. AI is a powerful tool that can prove useful to clients, but it must be leveraged responsibly.”

Low-code, a relatively new approach to software development that allows for faster delivery of applications through minimal hand-coding, is on the up says Ricardo. “I think we’ll see more businesses implementing low-code platforms this year. We’ve been a partner of OutSystems – a pioneer in low-code – for over 15 years. The OutSystems platform allows us to offer our clients a solution that helps them achieve scalability, reduce risk and complexity. Essentially, it helps them innovate that bit easier.”

Technology is constantly evolving but there are some things that don’t change. Regardless of the latest tech trend, Noesis will continue to focus on efficiency, security, reliability and quality. “And that’s also what our clients want. They also want to implement both legacy and the newest technologies to help them grow and thrive, but a focus on quality and service will always remain. I think there’s sometimes a tendency to focus on the future rather than the present. It’s so important to concentrate on the here and now, knowing that in 10 years people will be asking for the same thing. Technology will always evolve – that’s why we have our centres of excellence – but the need for excellent service remains a constant. We’re an IT solutions provider that knows how to help clients make the most of their business and that’s not going to change.”